Returns & Exchanges

We want you to love your Eldest Daughter Designs order. If something isn’t right, please contact us at info@eldestdaughterdesigns.com with your order number.

Personalized & Custom Items
Because these pieces are created just for you, personalized and custom items are final sale and cannot be returned or exchanged for change of mind. Please double-check spelling, sizing, thread colors, and personalization details before ordering.

Non-Personalized Items
Please contact us within 14 days of delivery to request a return. Items must be unworn, unwashed, and in their original condition, with tags attached where applicable. Customers are responsible for return shipping, and original shipping charges are nonrefundable unless the item is defective or we made an error.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, is defective, or doesn’t match your order details, please contact us as soon as possible with your order number and photos. We’ll work with you to arrange an appropriate repair, replacement, or refund, including any necessary shipping at our expense.

Order Changes & Cancellations
Please reach out promptly if you need to change or cancel an order. Once production begins on a personalized or custom item, changes and cancellations may no longer be possible.

Refunds
Approved returns will be refunded to your original payment method within 10 business days of receiving and inspecting the item. Your bank may take additional time to post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws.